Return Policy

At Alverria, we stand behind the quality of our products and are committed to providing a reliable and consistent experience. If you are not satisfied with your purchase, you may request a refund within 30 days of confirmed delivery. All refund requests are subject to review and must meet the conditions outlined below.

To be eligible for a refund, the request must be submitted within 30 days of delivery and include valid proof of purchase. Products must be only partially used and not significantly consumed or empty. We allow one refund per customer, per product, to ensure fairness and prevent misuse of the policy. Items marked as final sale are not eligible for refunds.

Refunds will not be issued for products that are fully used, excessively consumed, or intentionally damaged. We also do not cover delays caused by shipping carriers or issues resulting from incorrect shipping information provided at checkout. Minor variations in packaging or product appearance that do not affect performance are not considered valid reasons for a refund.

To request a refund, customers must contact our support team with their order details and a brief explanation of the issue. In some cases, we may request additional information or photos to verify the condition of the product. Alverria reserves the right to approve, deny, or issue partial refunds based on the information provided and the condition of the returned or reported product.

Approved refunds will be issued to the original payment method, and processing may take 5–10 business days depending on your financial institution. Original shipping costs are non-refundable.

This policy is designed to provide fair resolutions while protecting the integrity of our products and preventing abuse, allowing us to continue delivering high-quality skincare to all customers.